What you will learn
Eight short modules. Each one pauses for checkpoint questions that you answer before the video continues.
- 1
Genesys Cloud licensing models and managing licenses
The three licensing models, the no-mixing rule, automatic license assignment, committed seats and buying through a partner.
3:28 · 4 checkpoints - 2
Named and concurrent billing
How named users and concurrent peaks are counted, proration rules, and self-service reconciliation.
3:42 · 5 checkpoints - 3
Hourly licensing: Hourly Interacting and Hourly Logged In
How the two hourly models work, how to enable Hourly Interacting, how time is metered and the exceptional cases.
4:05 · 4 checkpoints - 4
Free trials, ordering and payment
GCX Activate free trial and its limits, evaluation, ordering and cancellation FAQs, and payment options.
3:22 · 3 checkpoints - 5
Reading your Genesys Cloud invoice
Invoice header, service dates, prepay vs on-demand, resource, telco and tax sections, line items and ramp billing.
5:19 · 4 checkpoints - 6
Fair use, resource usage and overages
The fair use policy, user overages, and worked invoice examples for API, BYOC, data storage and IVR.
6:23 · 5 checkpoints - 7
Free allocations, AI tokens and add-on billing scenarios
Free allocations per organization, AI token billing, AI resource consumption, Agent Copilot, Agent Assist and Journey Management billing.
7:02 · 5 checkpoints - 8
Billing visibility, reports and billing after your subscription ends
The Billing & Usage page, downloading bills and usage reports, month-to-month billing after term end and where to get help.
5:23 · 5 checkpoints
How it works
Sign in with your work email
Enter your company email address and we send you a one-time 6-digit code. There are no passwords. Personal email addresses (such as Gmail or Outlook.com) are not accepted.
Watch and answer checkpoints
Work through the modules at your own pace. Your progress is saved and you can resume where you left off. Answer every checkpoint to complete a module.
Pass the final exam
The final exam has 16 questions and a pass mark of 80% (13 correct). If you do not pass, you retake only the questions you missed, with links back to the matching part of the training.